Dirty Mop

Effective Date: 06/29/2025

1. Introduction

This Privacy Policy explains how [Your Company Name] (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or use our website [www.yourdomain.com], contact us, or use our services.

We are committed to protecting your privacy and ensuring that your personal data is handled safely and in accordance with applicable data protection laws.

2. Information We Collect

We may collect the following types of personal information:

a. Information you provide to us:

• Full name
  
  
• Address
  
  
• Email address
  
  
• Phone number
  
  
• Details of your cleaning needs (e.g., property size, preferred times)
  
  
• Any information submitted via our website forms, emails, or messages
  
  

b. Automatically collected data:

• IP address
  
  
• Browser type and version
  
  
• Pages visited on our site
  
  
• Time and date of visit
  
  
• Referring site or search engine
  
  

We collect this information using cookies and other tracking technologies. See our Cookie Policy for more.

3. How We Use Your Information

We use your information to:

• Provide and manage our domestic cleaning services
  
  
• Respond to your enquiries and communicate with you
  
  
• Send service reminders or confirmations
  
  
• Improve our website and customer service
  
  
• Send marketing communications (with your consent)
  
  
• Comply with legal obligations
  
  

4. Legal Bases for Processing

We rely on the following legal bases:

• Contract – processing necessary to provide our services
  
  
• Consent – where you have given us explicit permission (e.g., for marketing)
  
  
• Legal obligation – to comply with laws and regulations
  
  
• Legitimate interests – such as improving services and fraud prevention
  
  

5. How We Share Your Information

We do not sell your data. We may share it with:

• Our employees or subcontractors for service delivery
  
  
• IT service providers (e.g. web hosting or CRM platforms)
  
  
• Payment processors
  
  
• Legal or regulatory authorities, if required
  
  

All third-party providers we use are required to protect your data and only process it in accordance with our instructions.

6. How We Store and Protect Your Data

• Your data is stored securely on protected servers.
  
  
• We implement technical and organizational measures (e.g., encryption, access controls) to keep your data safe.
  
  
• We retain your data only for as long as necessary for the purpose collected or as required by law (typically up to 6 years for invoices/bookings).
  
  

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you
  
  
• Request correction of inaccurate data
  
  
• Request deletion of your data (“right to be forgotten”)
  
  
• Object to or restrict how we process your data
  
  
• Withdraw consent at any time (for marketing or other purposes)
  
  
• Lodge a complaint with the Information Commissioner’s Office (ICO) or your local regulator
  
  

To exercise your rights, please contact us at info@dirtymopcleaningservice.co.uk

8. Cookies

We use cookies to improve your browsing experience and analyze website traffic. You can manage cookie preferences in your browser. For full details, please see our Cookie Policy.

9. Marketing Communications

With your consent, we may send occasional updates or promotional offers. You can unsubscribe at any time using the link in our emails or by contacting us.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices. Please check their policies before submitting any personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and effective from the stated date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at:

Email: info@dirtymopcleaningservice.co.uk