You can send us a message via our ‘Contact us’ page, we will respond to you within 24 hours. For enquiries requiring immediate attention, you can call our office number, we will do our best to help you asap
The cost of our services depends on several factors, including how many rooms are being cleaned, the type of cleaning required and frequency of service.
Absolutely, we understand that each client has unique cleaning needs, we offer customisable cleaning plans that allow you to specify the areas and task you want us to focus on. simply let us know your preferences.
We will work with our contacts and provide cover for you as soon as possible. We will reach out to discuss alternative arrangements where necessary.
All cleaners carry their own products but if you prefer to use your own, that’s also fine
We recommend booking your cleaning appointment as far in advance as possible to ensure availability, especially during peak seasons. Late bookings are based on availability, so feel free to reach out to us to check our current availability.
No long term contracts are required. You can book as needed or set up recurring visits that you can pause or cancel anytime through your customer account.
Please see our areas covered page on our menu
ask you to cover these charges, which will be applied to your card after the clean
is complete.
No, you do not need to be home during the cleaning. Many of our clients provide us with access to their property through a key or security code. However, if you prefer to be present, we can schedule a time that works best for you. Our team is flexible and will work around your schedule to provide the most convenient service.
This depends on your needs. We offer one-off, weekly, Bi-weekly, and monthly cleaning options to suit your preferences.
Sure, contact us to discuss, and we will make arrangements to get another cleaner sent out to you.
We do our best to take care of your items. In the event of this happening, have peace of mind in knowing that we are fully insured.
There is an option to edit your booking within the Dirty Mop customer account to provide you with flexibility
Yes, all our cleaners are fully insured and trained to ensure they provide the highest quality service. We perform background checks on all staff members to guarantee your safety and peace of mind.
Yes, of course. We can provide an ironing service as an add-on to your regular cleaning service. We simply ask you to let us know how many items require ironing, folding and hanging up.
Your satisfaction is our top priority! If you’re not completely happy with your cleaning, please let us know within 24 hours of your appointment. We will offer the following:
We value your trust and always aim to deliver consistent, high-quality service. Your feedback helps us improve and ensures you get the results you expect every time.
We accept payments via credit card, debit card, we also offer paypal
No all transactions are completed online.
We offer services 7 days a week 6 AM to 8 PM inclusive.
You will get an automatic email straight away to confirm that yout online booking
has been successful. A further email will be sent providing more information and
details about your booking
Cancellations made within 24 hours of the scheduled appointment will incur a 50% cancellation fee. Changes and cancellations can be made by signing in to your account or emailing us at info@dirtymopcleaning.co.uk
To avoid damage and ensure compatibility with your flooring, wood flooring will only be cleaned using the product supplied by the customer.
We believe that a clean environment is the foundation of a happy and healthy life. Our commitment to providing top-quality cleaning services ensures that your home or workplace is always spotless and inviting. With a team of experienced professionals, eco-friendly products, and a dedication to customer satisfaction, we deliver customized cleaning solutions tailored to your specific needs.
